FAQ

FUMO is a wood wick candle brand built around stillness. Three candles. Clarity, Balance, Depth. Each pairs a specific fragrance with a ceramic vessel and a wood wick that crackles. Every ingredient is listed. Nothing hidden.

Each FUMO candle is designed in the United States and produced in partnership with a certified facility. Every batch is purity-tested before shipping.

Sensory Logic is how we describe the reasoning behind each scent. Every note exists for what it smells like and how it fits the state. Aldehydes in ECHO open with sparkling brightness. HAZE: amber warmth underneath green tea. Black cherry in VOID pulls the scent inward.

FUMO was founded with a single idea: candles should be more than scented wax. The fragrances are composed by Drom, a Frankfurt-based fragrance house. Read more on our story page.

ECHO (Clarity): for the first quiet hour of the morning. Clean aldehydes, soft orange blossom, warm white musk. Learn more.

HAZE (Balance): for the middle of the day. White tea over ginger, with amber underneath. Learn more.

VOID (Depth): for the hours after everything stops. Black cherry, violet, red wine accord. Learn more.

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Standard shipping is complimentary on orders of $50 or more. Orders under $50 ship for $5.95. Expedited shipping (2–3 business days) is available for $12.95. See our full shipping policy.

Once your order ships, you’ll receive an email with a tracking number. You can also visit our Track Your Order page and enter your order number and email address.

If your order hasn’t entered fulfillment (typically within 12 hours of ordering), we can update your shipping address. Email us at info@livefumo.com as soon as possible.

We currently ship within the United States only.

We accept returns within 14 days of delivery for unused, unopened candles in their original packaging. We provide a complimentary prepaid return label for all US returns. See our full return policy.

Email us at info@livefumo.com with your order number and a photo of the damage. We’ll send a replacement. No need to return the damaged item.

We can’t accept returns on lit candles, but if the scent didn’t meet your expectations, reach out to us. We’ll work with you to find the right FUMO for you.

Once we receive your return, refunds are processed within 7–10 business days to your original payment method. Your bank may require an additional 3–5 business days.

The first burn is the most important. Let the wax melt to the edges of the vessel. This takes 2–3 hours and prevents tunneling. For the full guide, visit our candle care page.

2 to 4 hours per session. Never longer than 4. Let the wax solidify completely before relighting. Longer burns overheat the vessel and flatten the fragrance. More detail on our candle care page.

Yes. Before each burn, trim your wood wick to 3–4mm. Pinch away the charred wood from the last burn. This prevents smoking, keeps the flame even, and extends the life of your candle. More in our candle care guide.

Stop when the wick clip is visible or about 1cm of wax remains. Past this point, the base of the vessel can overheat.

Yes. Place the vessel in the freezer for 2–3 hours. The remaining wax will contract and lift out. Clean with warm water and mild soap. The matte ceramic works as a pen holder, small planter, or bedside tray.

Keep your candle in a cool, dry place away from direct sunlight. Extreme heat can soften the wax and affect the fragrance. Store with the lid on to preserve the scent.

Soy wax (64%), natural wax (24%), beeswax (4%), and phthalate-free fragrance oil (8%). No paraffin. No petroleum derivatives. Every batch is purity-tested. See our full ingredients page.

Wood burns cooler than cotton, which means more fragrance reaches the air. The grain splits as it burns, producing a soft crackle. FSC-certified. No coatings, no additives. Read more about wood vs cotton wicks.

All FUMO fragrances are phthalate-free, paraben-free, and IFRA-compliant. Composed by Drom, a Frankfurt-based fragrance house. No Prop 65-listed chemicals. View our Prop 65 disclosure.

Cruelty-free. We never test on animals. Our wax blend includes beeswax, so not vegan.

Approximately 50 hours per candle when burned in 2–4 hour sessions with proper wick trimming.

Every FUMO candle ships in our signature packaging, designed to feel like a gift from the moment it arrives.

Personalized gift messages are coming soon. In the meantime, reach out to us at info@livefumo.com and we’ll include a handwritten note with your order.

Yes. Visit our wholesale page or email us at info@livefumo.com with your quantity and timeline.

All major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

Choose any single candle and subscribe for 10% off every delivery. Your candle ships monthly. Pause or cancel anytime from your account. Subscribe from any product page.

Yes. Log into your account and manage your subscription anytime. Skip a month or swap scents. Cancel with no fees.

No. Subscribe & Save applies to individual candles only. The Complete Collection Bundle already includes a 10% discount.