Returns

Return Window

We accept returns within 14 days of delivery for unused, unopened candles in their original packaging.

How to Start a Return

1. Email us at info@livefumo.com with your order number and reason for return.
2. We'll send you a complimentary prepaid return label (US orders).
3. Pack the candle securely in its original packaging and drop it off at the nearest carrier location.
4. Once we receive and inspect your return, we'll process your refund within 7–10 business days to your original payment method.

Damaged or Defective Items

If your candle arrives damaged or defective, please email us at info@livefumo.com within 7 days of delivery with:

• Your order number
• A photo of the damage

We'll send a replacement at no cost. No need to return the damaged item. Please dispose of it safely or recycle the vessel.

Exchanges

We currently process exchanges as a return and new order. Contact us at info@livefumo.com and we'll walk you through the process.

What Cannot Be Returned

• Candles that have been lit or used
• Gift cards
• Items purchased during a promotional event marked as final sale

If you've lit your candle and the scent wasn't what you expected, please reach out to us. While we can't accept used candles as returns, we want to help you find the right FUMO for you.

Refund Details

Refunds are issued to the original payment method. Please allow 7–10 business days for processing after we receive your return. Your bank or credit card company may require an additional 3–5 business days to post the refund to your statement.